Overview

Welcome to Skydive Supply Co.

These Terms of Service ("Terms") apply to your use of our website, online store, products, and services. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and any policies referenced within them.

Skydive Supply Co. operates this online store to provide skydiving equipment, accessories, and related products to customers in the United Kingdom.

We are a UK-based skydiving gear retailer founded by active skydivers, with experience within the skydiving industry. We aim to provide quality products, reliable service, and helpful advice to support the skydiving community.

Please read these Terms carefully before using our website or placing an order.

1. Website Use

By using our website, you confirm that you are legally able to enter into agreements and purchase products.

You agree to provide accurate, current, and complete information when placing an order or contacting us.

You are responsible for ensuring that any information provided, including your name, delivery address, email address, and payment details, is correct.

2. Products and Availability

We make every effort to ensure that product descriptions, images, specifications, pricing, and availability information on our website are accurate.

However, colours and appearance may vary depending on your device settings.

Some products may be available from stock, while others may be supplied on a backorder basis from manufacturers or distributors.

Availability information is provided as accurately as possible, but supplier stock levels may change. If an item becomes unavailable or significantly delayed after ordering, we will contact you to discuss the available options.

We reserve the right to update product information, pricing, or availability at any time.

3. Skydiving Equipment

Skydiving equipment is safety-critical equipment and should only be used by individuals with appropriate training, experience, and qualifications.

Customers are responsible for ensuring that products purchased are suitable for their intended use, experience level, and requirements.

If you are unsure about the suitability, sizing, compatibility, or specification of any product, please contact us before purchasing and we will be happy to provide guidance.

Products must always be used in accordance with manufacturer instructions and appropriate safety procedures.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only accepted once we have confirmed acceptance and received payment.

We reserve the right to refuse or cancel an order where:

• A product is unavailable

• There has been an error in pricing or product information

• Fraudulent or suspicious activity is suspected

• We are unable to fulfil the order for any reason

If we cancel an order after payment has been made, a full refund will be provided.

5. Pricing and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices may change at any time, but changes will not affect orders that have already been accepted.

Payment must be received before orders are processed.

We accept payment methods provided through our secure Shopify checkout.

6. Shipping and Delivery

Delivery information is provided in our Shipping Policy.

Delivery times are estimates and may vary depending on product availability, courier services, and circumstances outside our control.

We are not responsible for delays caused by courier companies, supplier delays, weather events, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring delivery information provided at checkout is accurate.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Returns Policy.

Customers may request a return in line with applicable UK consumer legislation.

Certain products may not be eligible for return where they have been used, personalised, altered, or where safety or hygiene requirements prevent resale.

Please review our Returns Policy before purchasing.

8. Product Advice and Responsibility

While we aim to provide helpful information and advice, customers remain responsible for ensuring that products purchased are appropriate for their needs.

Information provided by Skydive Supply Co. does not replace professional instruction, manufacturer guidance, or advice from qualified skydiving professionals.

9. Intellectual Property

All content on this website, including logos, branding, text, images, graphics, and designs, belongs to Skydive Supply Co. or relevant third parties and may not be copied, reproduced, or used without permission.

10. Third-Party Links

Our website may contain links to third-party websites, manufacturers, or services.

We are not responsible for the content, accuracy, availability, or practices of third-party websites.

Any purchases made through third-party websites are subject to their own terms and conditions.

11. Website Accuracy

We aim to keep all website information accurate and up to date.

However, errors may occasionally occur, including errors relating to product descriptions, pricing, availability, or delivery information.

We reserve the right to correct errors and update information where necessary.

12. Limitation of Liability

Nothing in these Terms affects your statutory rights as a consumer.

Skydive Supply Co. is not responsible for loss, damage, or injury resulting from:

• Incorrect use of products

• Failure to follow manufacturer instructions

• Misuse or modification of equipment

• Use of products outside their intended purpose

Our liability will be limited to the fullest extent permitted by UK law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed to fulfil orders, provide customer support, and operate our services.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page. Continued use of our website after changes are made means you accept the updated Terms.

15. Governing Law

These Terms of Service and any separate agreements relating to purchases made through Skydive Supply Co. are governed by the laws of England and Wales.

Any disputes relating to these Terms or purchases made through our website will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Skydive Supply Co.
Email:team@skydivesupplyco.co.uk
Website: www.skydivesupplyco.co.uk

Based at Black Knights Parachute Centre, UK