Refund policy
Returns, Exchanges and Refunds
Skydive Supply Co.
At Skydive Supply Co., we want you to be happy with your purchase. We are a UK-based skydiving equipment retailer, and we are always happy to help with product selection, sizing, and compatibility before purchase.
If you have any questions about an item before ordering, please contact us and we will be happy to assist.
Returns (Change of Mind)
If you change your mind about your purchase, you must notify us within 14 days of receiving your order in accordance with the Consumer Contracts Regulations 2013.
Items must be returned:
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Unused
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In original condition
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In original packaging with all accessories included
Customers are responsible for return postage costs for change-of-mind returns.
Once you notify us, goods must be returned within 14 days.
We will refund the price of the goods once they have been received and inspected. Original delivery charges will not be refunded unless required by law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, or incorrect.
Where goods are confirmed to be faulty, not as described, or not fit for purpose, your rights are protected under the Consumer Rights Act 2015.
Where applicable, we may offer a repair, replacement, or refund, and we will cover reasonable return shipping costs where required.
Skydiving Equipment
Due to the safety-critical nature of skydiving equipment, some products may not be eligible for return if they have been used, altered, personalised, or are no longer suitable for resale.
This may include:
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Custom-made or personalised products
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Items fitted specifically for an individual
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Equipment that has been used for skydiving
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Sealed products where opening affects hygiene or safety requirements
If you are unsure about sizing, compatibility, or suitability before purchasing, please contact us before ordering.
Exchanges
The quickest way to exchange an item is to return the original item for a refund and place a new order once the return has been accepted.
Returns and Transit Risk
Customers are responsible for return shipping costs and ensuring returned items are safely packaged and sent using a trackable service.
We are not responsible for loss or damage to items while being returned for change-of-mind returns. Responsibility remains with the customer until the item has been received at our premises.
Refunds
We will notify you once your return has been received and inspected.
If approved, refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to complete the transaction.
If you have any questions about returns, please contact: